Support
We’re here to help.
Check the docs first for setup and how numbers are sourced. For anything else, send a request.
Open a request
Email support isn’t set up yet; requests above go straight to the team.
Reporting a bug
- Overtem version
- Overtem menu → About Overtem.
- macOS version and Mac
- Apple menu → About This Mac, e.g. “macOS 15.4, MacBook Pro M3”.
- What you did
- The steps, in order, that led to the problem.
- What you expected
- And what happened instead.
- Which screen
- Popover, Overview, Agents, Usage and so on. A screenshot helps.
- Provider and account type
- For usage or harness issues: Claude Code, Codex, API or custom. Never send keys.
Before you send
- Remove prompts, code, file paths you’d rather keep private, and any API key.
- If Overtem offered to stop something it shouldn’t have, include the evidence it showed. Safety bugs go to the front of the queue.
- If a usage number looks wrong, include the source label next to it (provider reported, counted locally, unavailable).